Terms of Service

Effective Date: May 6, 2026 | Governing Law: Ontario, Canada

1. Acceptance of Terms

By accessing or using the Veklom platform, marketplace, APIs, applications, or related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms incorporated by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Services. Veklom operates as a marketplace intermediary and is not a party to transactions between Vendors and Buyers.

2. Definitions

"Veklom" means the operator of the Veklom platform, a business operating in Ontario, Canada. "User" means anyone accessing the Services. "Vendor" means a user listing products, tools, AI models, integrations, or services. "Buyer" means a user evaluating or transacting for Vendor products. "Marketplace" means the Veklom storefront. "BYOS" means Bring Your Own Server. "BYOK" means Bring Your Own Key. "Governed Execution" means AI inference or compute operation processed through Veklom's policy enforcement, routing, and audit infrastructure. "Workspace" means a user's isolated account environment. "Audit Artifact" or "Evidence Package" means the cryptographically signed record generated for a Governed Execution.

3. Eligibility

You must be at least 18 years old, have legal capacity, not be barred from receiving the Services, have authority when acting for an entity, and comply with applicable laws and regulations.

4. Accounts and Security

To access certain Services you must create a Workspace and provide accurate, current, and complete information. You are responsible for safeguarding credentials and all activity under your Workspace. Notify security@veklom.com immediately of unauthorized access. Trial API keys are subject to usage limits. Production API keys carry the capabilities of your tier. BYOK credentials are never stored by Veklom and are used in-memory only during a Governed Execution session.

Veklom may suspend, limit, or terminate any Workspace or account for violations, security or legal risk, non-payment, fraud, abuse, or other reasons at Veklom's discretion.

5. Bring Your Own Server (BYOS)

When using BYOS, you are the operator of that infrastructure and retain responsibility for configuration, hardening, patching, data processed or stored, compliance with cloud provider terms, regulatory obligations, and unauthorized access or misuse. Veklom provides tooling and interfaces to help configure and monitor BYOS infrastructure but does not operate, control, or manage your server instances once provisioned.

You may not use BYOS infrastructure for cryptomining, DDoS attacks, spam, illegal content hosting, or activity that violates applicable law.

6. Marketplace Intermediary Disclaimer

Veklom provides infrastructure, governance, and transactional tooling through which Vendors and Buyers interact. Veklom is not a party to Vendor-Buyer transactions and does not endorse, warrant, or take responsibility for Vendor products, services, AI outputs, or conduct. Vendors are responsible for legality, accuracy, safety, and compliance of listings. Buyers are responsible for due diligence.

7. AI Output Disclaimer

AI-generated outputs are probabilistic and may be incomplete, inaccurate, outdated, biased, or unsuitable. No AI output constitutes professional advice. You assume all risk associated with reliance on AI outputs. Audit Artifacts document process and integrity; they are not warranties of output quality, accuracy, or regulatory compliance. High-stakes applications require appropriate human oversight.

8. Vendor-Specific Terms

Vendors must submit listings through Veklom's marketplace process. Listings are subject to review and may be rejected. Vendors represent that they have legal rights to listed products, do not infringe third-party rights, accurately describe product operation, do not include malware or undisclosed surveillance functionality, and hold claimed certifications. Vendor payouts are processed under the published fee schedule and may be withheld during fraud or dispute review.

9. Fees, Billing, and Payment

Certain Services require payment. By providing payment information, you authorize Veklom to charge you through Stripe in accordance with your selected plan. Fees are in USD unless stated otherwise. Subscription fees are charged in advance. Usage-based fees may be charged in arrears or deducted from prepaid credits. Veklom may change pricing with 30 days' written notice to existing subscribers. Fees are non-refundable except as required by law or written agreement.

10. Intellectual Property

The Services, software, algorithms, interfaces, documentation, Audit Artifact formats, governance schemas, and brand elements are Veklom intellectual property. You retain ownership of Content you submit and grant Veklom a limited license to process it solely to provide the Services. Feedback may be used by Veklom without restriction or obligation.

11. Privacy and Data

Your use of the Services is subject to Veklom's Privacy Policy at https://veklom.com/legal/privacy. BYOK credentials are processed in-memory only and are not logged, stored, or retained by Veklom.

12. Prohibited Use

You may not use the Services to violate law or third-party rights, transmit malicious code, gain unauthorized access, scrape without consent, circumvent governance or audit infrastructure, train competing AI models without permission, exploit minors, impersonate others, compete with Veklom's core products, or damage Veklom's reputation, systems, or provider relationships.

13. Third-Party Services

The Services integrate with third-party cloud providers, AI model providers, payment processors, and tools. Your use of third-party services is governed by their own terms. Veklom is not responsible for their availability, accuracy, security, or practices.

14. Warranty Disclaimer

The Services are provided "as is" and "as available" without warranty of any kind. Veklom disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

15. Limitation of Liability

To the maximum extent permitted by law, Veklom is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Veklom's aggregate liability shall not exceed the greater of fees paid by you in the 12 months preceding the claim or $25,000 CAD, except where liability cannot be excluded by law.

16. Indemnification

You agree to indemnify and hold harmless Veklom and its affiliates from claims, liabilities, damages, losses, costs, and expenses arising from your violation of these Terms, your Content, your use of the Services, your BYOS infrastructure, Vendor offerings, or disputes with another User.

17. Dispute Resolution and Arbitration

Before formal proceedings, parties will attempt informal resolution by contacting legal@veklom.com and negotiating in good faith for at least 30 days. If unresolved, disputes will be resolved by binding arbitration administered by the ADR Institute of Canada in Ontario, Canada, in English. Class actions and class-wide arbitration are waived to the maximum extent permitted by law.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein. Subject to arbitration, proceedings shall be brought exclusively in courts located in Ontario, Canada.

19. Modifications to Terms

Veklom may modify these Terms. Material changes will be posted at https://veklom.com/legal/terms and existing subscribers will receive 14 days' advance notice by email.

20. Effect of Termination

Upon termination, your access ceases immediately. Provisions that should survive termination remain in effect. Veklom retains Audit Artifacts and governance logs according to the Privacy Policy and applicable law.

21. General Provisions

These Terms, the Privacy Policy, Vendor Agreement where applicable, and order forms or supplemental agreements constitute the entire agreement. If a provision is unenforceable, the remaining provisions stay in effect. Veklom may assign these Terms in connection with a merger, acquisition, or asset sale. Legal notices: legal@veklom.com. Security disclosures: security@veklom.com. Veklom, Ontario, Canada.